Hines Appoints WeWork Executive Ronen Journo to Lead Property Management Operations and Customer Experience in Europe

Hines, the international real estate firm, has appointed WeWork executive Ronen Journo as European Head of Operations and Senior Managing Director.

An expert on global workplace trends, technology and corporate real estate operations, Ronen will work closely with Hines’ teams and tenants across Europe to meet the evolving real estate needs of global occupiers.

While his remit will focus on the workplace interaction for tenants across Hines’ European office portfolio, he will also be responsible for wider property management operations and maximizing and enhancing the user experience for occupiers across all of the sectors in the firm’s multi-asset portfolio, including industrial, residential and retail properties. 

Based in Hines’ London and Paris offices, Ronen will develop a comprehensive offering to tenants and landlords across Europe, drawing on Hines’ global expertise and working closely with the firm’s Houston-based Innovation Officer, Charlie Kuntz. 

Ronen joins Hines from WeWork, where he was Senior Vice President for Enterprise and Workplace, heading the firm’s property management operations and relationships with key corporate tenants across Europe. While at WeWork, Ronen led the delivery of the We campus concept for the 1 million square foot Devonshire Square Estate in the City of London and launched the firm’s Powered By We concept in Europe. 

Prior to WeWork, Ronen was Managing Director for Workplace Resources and EMEA Operations at Cisco, the global technology firm, where he spent over 20 years and was responsible for corporate real estate in the EMEA region. In addition to his role at Hines, Ronen will continue to sit on the board of several Proptech businesses, including SpaceOS, Basking Automation and Juce, as well as UK affordable housing provider Network Homes. 

Lars Huber, CEO for Europe at Hines, said: “This is an important strategic appointment for Hines as we look to further improve the operations of our assets, and to strengthen relationships with our tenants across Europe, delivering the very best real estate, workplace and living experience, as well as technology and customer service. As we enter a new era in the world of work and technology-driven real estate, we will help occupiers to meet the needs of their people and take advantage of the latest innovations in workplace design, management and wellbeing.”

Ronen Journo, European Head of Operations at Hines, said: “Hines stands for quality, trust and long-standing relationships with its partners and customers. The quality of the workplace experience has never been a more important priority for firms in a time of unprecedented change and disruption, and I am looking forward to working with our customers, investors, and Hines’ global team to navigate these challenges and create impactful, people-centric and technology-driven workplaces that are fit for the future.”