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customer experience

credit: Pragma Consulting

Creating Unique Experiences To Boost Footfall

Many retail locations around the world continue to struggle to achieve footfall levels anything close to pre-pandemic levels. In London, for example, major tourist and worker locations, such as King’s Cross and Covent Garden, saw visitor numbers decrease 40-60% in 2023 relative to 2019 volumes, according to mobile tracking data, shares Pragma Consulting in its latest analysis.

Manuela Lindlbauer, Owner of Lindlpower Personalmanagement. /// credit: Lindlpower Personalmanagement

Focus on People – How Attractive Is It to Work in Retail?

The labor market situation in the European retail sector has continued to worsen. Meanwhile, companies are under increasing financial pressure, consumer sentiment is declining, and online retail is gaining strength, explains Manuela Lindlbauer, Owner of Lindlpower Personalmanagement. A perfectly legitimate question remains: Why would anyone consider a job in retail today? Urgent solutions are needed when it comes to HR policy in retail, or are AI and robotics the answer?

credit: ACROSS

Level Of Demand: The Level Of Excellence We Should Strive For Today And Tomorrow

Originally developed solely to meet the daily needs of consumers, shopping centers quickly became an asset class. The model worked very well for a long time, but as consumer behavior has changed, so have the requirements of tenants, operators and investors. The obvious task to satisfy customers, business partners and stakeholders is: Get your customers to return to your locations. Clear differentiation and positioning as well as a clear focus on people are crucial.

credit: ACROSS

Level Of Demand: The Level Of Excellence We Should Strive For Today And Tomorrow

Originally developed solely to meet the daily needs of consumers, shopping centers quickly became an asset class. The model worked very well for a long time, but as consumer behavior has changed, so have the requirements of tenants, operators and investors. The obvious task to satisfy customers, business partners and stakeholders is: Get your customers to return to your locations. Clear differentiation and positioning as well as a clear focus on people are crucial.

The new customer experience vision and masterplan strategy will be applied to 3 existing Cenomi centers in Riyadh. /// credit: Portland

Portland Design is Creating the Mall of the Future for Cenomi Centers

Portland is working with Saudi Arabia real estate developer Cenomi Centers on its “Mall of
The Future” strategy. At the heart of the project is a fundamental shift in perspective,
where the conventional role of the mall will be re-thought and transformed into a multipurpose, experience-driven lifestyle destination.

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THE RETAIL AND HOTEL INDUSTRY - A LONG-LASTING LOVE STORY?
From fashion capitals selling luxury products to bustling marketplaces peddling local goods, the shopping available at certain destinations is a powerful draw for many tourists. Shopping and vacations have always been closely linked. In the same way, the retail and hotel asset classes have always been interdependent.
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