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Retail

credit: BBE Retail Consultancy, WOW Concept

CUSTOMER HAPPINESS NEEDS TO BE REFLECTED IN TURNOVER FIGURES

True retail experience represents a major opportunity to inspire and retain customers when they visit a store – perhaps the only opportunity, says Dr. Johannes Berentzen, Managing Director of retail consultancy BBE. Yet, how can experience and, by extension, success be measured? In an interview with ACROSS, the strategy consultant talks, among other things, about how and why we need to rethink space in brick-and-mortar retail, which key figures we should question, and what role technology plays in the process. The underlying challenge: The successful implementation of good ideas requires creativity, entrepreneurial courage, and the necessary funds.

André Stromeyer is the Managing Director at HBB Centermanagement. /// credit: HBB

RETAIL REAL ESTATE IN A STATE OF CHANGE

In order for retailers and retail property operators to inspire and retain customers in the long term, it is essential that they rethink their spaces and develop innovative concepts, according to HBB. Such new approaches include the redefinition of multi-sensory shopping experiences and strategies to enhance the customer experience.

Limbecker Platz shopping center in Essen, Germany /// credit: ECE

Setting The Course For The Future Of The “Limbecker Platz” Shopping Center In Essen

The fashion chain Peek & Cloppenburg Düsseldorf has signed a long-term lease contract to become a new tenant in the Limbecker Platz shopping center in Essen. Union Investment and ECE are setting the course for the future of the center with the first extensive partial letting of the space in the former Galeria store, which is also set to benefit Essen’s city centre in the long term.

credit: Breuninger

“WE DON’T THINK IN TERMS OF INDIVIDUAL CHANNELS – WE THINK AS A BRAND.”

Breuninger has been pursuing a consistent omnichannel approach since 2008. Ideally, customers should feel no difference between the channels. At the same time, the openings in Munich and Hamburg are a clear statement in favor of brick-and-mortar retail. ACROSS spoke with Alexander Entov, Managing Director of Breuninger’s Department Store in Munich, about what positive experiences “made by Breuninger” look like, why there should be no separation between the offline and online worlds, and why customer feedback is ultimately the most important factor.

RETHINKING BRICK-AND MORTAR RETAIL IN ORDER TO REDEFINE SUCCESS IN RETAIL

In an era in which e-commerce has gained significant influence, brick-and-mortar retail faces various challenges. These challenges have created an opportunity to rethink and renew the conventional shopping experience. The Turkish retail world is one step ahead when it comes to experience-oriented retail. Turkish shopping centers and young brands, in particular, offer their customers products as well as experiences that go far beyond shopping. Many brands are bringing this philosophy to Europe as part of their expansion strategies.

Westfield Ruhr Park in Bochum, Germany. /// credit: URW

Successful Rebranding To “Westfield Ruhr Park”– Shopping And Leisure Destination In Bochum Becomes Part Of The Westfield Network Of Unibail-Rodamco-Westfield In Germany

In the 60th anniversary year, Unibail-Rodamco-Westfield (URW) is crowning the success story of one of the largest shopping and leisure destinations in Germany: Westfield Ruhr Park is the third destination in Germany to bear the internationally renowned Westfield brand name, alongside Westfield Centro in Oberhausen and the development project Westfield Hamburg Überseequartier.

credit: ACROSS

“Rethinking floor space – How to Increase Experience per Square Meter”

Retailers who can always find answers to consumer needs will survive. Here are some great examples of retailers that are already (re-)thinking floor space and stage themselves for the customer, appeal to all their senses, create a holistic experience, and whose success can no longer be measured in mere sales figures.

credit: Mallcomm

WHY COMMUNITY IS THE BIGGEST THING WE’RE NOT TALKING ABOUT

Hardly any other word has characterized the real estate industry lately as much as transformation. It describes many different aspects and involves all stakeholders. However, one area that is often neglected is community building. We are ignoring the most critical group: the users and consumers. David Fuller-Watts, CEO of Mallcomm, explains in this interview what community building should stand for today and what the real estate industry, including proptech, needs to do to serve their communities’ changing needs.

credit: ADVENTICA

Rhein-Ruhr Zentrum Brings New Entertainment Concept ADVENTICA To Mülheim

The Rhein-Ruhr Zentrum (RRZ) in Mülheim, Germany, has gained a new anchor tenant: leisure provider ADVENTICA. The owners of the center, Eurofund Group and Signal Capital Partners, have now signed a long-term lease for 3,300 sq m of space. The opening of ADVENTICA’s first German location is planned for the second quarter of 2025, while renovation work will begin in early October.

credit: ACROSS, Cariqa

Cariqa — You Are In Charge

Through its platform, the Berlin-based company Cariqa connects charge point operators (CPO) and customers directly instead of the usual payment concept via e-mobility providers.

Skyline Plaza exterior design. /// credit: ECE

Skyline Plaza Receives Extensive Modernization For Over 35 Million Euros

A good ten years after its opening, Skyline Plaza in Frankfurt am Main, which is jointly owned by Allianz and ECE, is receiving more than 35 million euros for an extensive modernization program. With new tenants and concepts, a revised design and numerous additional offers and services, it is being comprehensively prepared for the future.

Galeria Kaskada Sczeczin, one of the centers in the EPIG fund portfolio /// credits: ECE

ECE Real Estate Partners raises further capital for its EPIG shopping centre fund

ECE Real Estate Partners is expanding its investment activities and has raised further circa 100 million Euro of capital for its ECE Progressive Income Growth Fund (the “EPIG Fund”) that invests in high quality shopping centres in Europe and holds a portfolio of seven centres with a total market value of more than 2.2 billion Euro.

credit: Stratosferica

Utopian Hours Festival Turin: Taking an international look at cities and rethink them.

Utopian Hours, taking place 18-20 October in Turin, Italy, is a three-day international event organized by urban knowledge agency Stratosferica, showcasing and discussing new concepts and inviting guests and audiences to suggest a new way of conceiving human evolution. Starting from the first edition in 2017, the festival aims to give for the eighth time a voice to the people behind these changes: City makers, activists, architects, and innovators share their experiences and stimulate new visions for the future and concepts of cities. ACROSS spoke to Daniele Vaccai, Project Developer at Stratosferica, about the festival, its program, and speakers.

credit: Nike, Inc.

Elliott Hill Rejoins NIKE As New CEO

NIKE announces that Elliott Hill will become President and Chief Executive Officer of NIKE, Inc., effective October 14, 2024. Hill will also become a Director of the NIKE, Inc. Board of Directors and a member of the Executive Committee.

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